Los Ositos app: Help

Spanish for little ones (ages 2–5) with the bears of El Mundo de los Ositos.

How do I open the parent area?

On the map, press and hold the gear icon (top right) for about 2 seconds, then tap the three numbers shown as words. That's where you'll find the Spanish words your child knows (with audio), settings, the unlock and "Restore purchases".

What's free, and what does the unlock include?

Free: the sea and dunes bears, Las Burbujas de Burbuja and ¿Dónde está?. The one-time "Todo el Mundo" unlock opens every region, all the ositos, every game, seasonal games, and every bear we add later. No subscription.

I bought the unlock on another device / after reinstalling

Open the parent area and tap Restore purchases while signed in with the same Apple ID. Family Sharing is supported.

There's no sound

Check the device volume. The app plays narration even when the silent switch is on; if you turned sound off in the parent area's settings, turn it back on there.

How do I start over?

Parent area → Settings → Reset progress. This erases what the app remembers on this device (it never leaves your device). Your purchase is not affected.

Why are some bears sleepy?

Sleepy bears are part of the full world; they wake up with the "Todo el Mundo" unlock. Tapping them makes them yawn.

Privacy

No accounts, no ads, no tracking, and no personal data collected. Read the privacy policy.

Contact us

Email elmundodelosositos@gmail.com. We're a small family-made project and read every message.